Entry Level Marketing Representative
Company: Next Level Recruiting Inc.
Location: Thousand Oaks
Posted on: May 28, 2023
Job Description:
We are looking for tenacious, self-motivated individuals that
are well-versed in a customer-oriented environment and have a
flawless reputation for putting the customer first. The mission of
our Marketing Representative is to educate and navigate customers
through service and product options available to them in their
neighborhood. We emphasize continuous learning and personal
development, so there is always someone in your corner to support,
help, and hold you accountable to your standards and goals. - -Upon
becoming a vital team member, you will start in a 2-3 week training
class to receive a comprehensive education on our:
Nationally recognized customer
service and outreach tacticsDetailed overview of products,
services, and promotions availableComplete instruction regarding
our compliance regulations -What are your day-to-day
responsibilities as a Marketing Representative?
Deliver an exceptional customer
experience - ask questions to understand the customer's lifestyle
and personal needs, encourage open communication and honesty, and
provide product recommendations specifically curated to address
their needs -Meet with customers daily and enter each interaction
with the highest degree of courtesy, professionalism, and kindness
-Track and process new orders, account upgrades, and de-escalate
customer complaints to increase customer satisfactionMaintain a
broad working knowledge of all products, services, and promotions
available to our customers and stay current on industry-related
news -Participate in daily training sessions, virtual networking
opportunities, and conference calls to review and discuss customer
satisfaction targets, areas for improvement within the customer
experience, develop sales techniques, and streamlining technical
support.May assist in onboarding, training, and mentoring new
employees contingent on the success and reputation you build within
our firm and amongst our clients and customers -Perform other
duties as assigned by Senior Management - -What skills are we
looking for in a Marketing Representative? -
Empathy, patience, and consistency.
When you are a Customer Service Representative, you are fully aware
that you will help and work with multiple personalities. Some
customers may be irate, while others ask an endless amount of
questions. You must be able to confidently manage all types of
customers and scenarios with understanding and the same level of
service every time. -Adaptability. The best part about working in a
people-centric career is no day is ever the same. However, that
means you need to be able to roll with the punches, walk into
challenges with open arms, and handle surprises with a sense of
humor. -Clear communication. You say what you mean and mean what
you say. It is essential that customers fully understand the
products and services described to them, promotions available, and
their account information. Use authentically positive language,
stay engaged, and never walk away without confirming the customer
is satisfied with their experience. -Work ethic. You cannot teach
this, and there is a difference between being an efficient worker
and a hard worker. An efficient worker is prepared every day and
manages their schedule perfectly, so they can effectively help as
many customers as possible. -Knowledge. Ultimately, your
responsibility as a Customer Service Representative is to
understand a customer's situation, provide product recommendations,
answer questions, and be their go-to support throughout the order
process. You stay informed enough to respond to their inquiries
adequately, and you are humble enough to say, "I'm not sure."
Customers will appreciate your honesty, and in a reliable
team-oriented environment like ours, everyone on the team is
excited to help. - -Thick skin. We may be an entrepreneurial-minded
firm, but that doesn't change the fact we still believe the
customer is always right. The ability to swallow one's pride,
accept negative feedback, and work to get better is essential for
customer satisfaction and the growth of our organization. - -It's
time to join a company that emphasizes company growth as much as
your personal growth. Apply now!Powered by JazzHR
Keywords: Next Level Recruiting Inc., Thousand Oaks , Entry Level Marketing Representative, Advertising , Thousand Oaks, California
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