Senior Manager of Engineering, Salesforce Service Cloud
Company: Amgen SA
Location: Thousand Oaks
Posted on: September 21, 2023
Job Description:
HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of
something bigger, it's because you are. At Amgen, our shared
mission-to serve patients-drives all that we do. It is key to our
becoming one of the world's leading biotechnology companies. We are
global collaborators who achieve together-researching,
manufacturing, and delivering ever-better products that reach over
10 million patients worldwide. It's time for a career you can be
proud of.Senior Manager of Engineering, Salesforce Service Cloud
(US Remote)LiveWhat you will doLet's do this. Let's change the
world. In this vital role you will be the face of IS and the
technology subject matter expert to the ARO teams and will be
accountable for technology projects related to all patient hub
touch points, and own the long-term technology strategy for the
systems that support our patient hub ecosystem
- Ability to think strategically about technology and recommend
solutions that align with delivering services to patients and
providers
- Technology strategy lead for patient hub/data touch points,
including websites, mobile applications, social networks, marketing
campaigns, reporting & analytics, and customer relationship
management
- Create and maintain a catalog of all access and reimbursement
related patient hub data we have across brands (including use
cases), our patient data flows, and business process maps
- Drive our Patient Support Program forward as the liaison
between IS, brand marketers, Access marketers, and
privacy/legal/regulatory to enhance the patient experience with our
brands and services
- Support the development of our patient data connections, both
real-time and batch, between Amgen's Call Center CRM solution, the
Patient Master, the Consent management system, and all patient
websites, mobile apps, support services (copay, call center, nurse
programs, etc.), and fulfillment vendors
- Complete our marketing strategies using knowledge of consumer
technology trends and social media in a highly regulated
industry
- Work with Call center leads to triage and address support
tickets
- Create and maintain list of prioritized requirements backlog
for all components in the Call Center CRM ecosystem.WinWhat we
expect of youWe are all different, yet we all use our unique
contributions to serve patients. The Senior professional we seek is
a proven leader with these qualifications.Basic
Qualifications:Doctorate degree and 2 years of Information Sytems
experienceORMaster's degree and 6 years of Information Systems
experienceORBachelor's degree and 8 years of Information Systems
experienceORAssociate's degree and 10 years of Information Systems
experienceORHigh school diploma / GED and 12 years of Information
Systems experienceAND2 years of managerial experience directly
managing people and/or leadership experience leading teams,
projects, programs or directing the allocation ofresourcesPreferred
Qualifications:
- Extensive hands-on technical and solution implementation
experience with the Salesforce Lightning Platform, Service Cloud,
demonstrating positions of increasing responsibility and
management/mentoring of more junior technical resources
- Proven experience and ability to develop custom configured,
Visualforce and Lightning applications on the platform.
- Demonstrable knowledge of the capabilities and features of
Service Cloud.
- Demonstrable ability to analyze, design, and optimize business
processes via technology and integration, including leadership in
guiding customers and colleagues in rationalizing and deploying
emerging technology for business use cases
- A thorough understanding of web services, data modeling, and
enterprise application integration concepts, including experience
with enterprise integration tools (ESBs and/or ETL tools), and
common integration design patterns with enterprise systems (e.g.
CMS, ERP, HRIS, DWH/DM)
- Demonstrably excellent, context-specific and adaptive
communication and presentation skills across a variety of audiences
and situations; established habit of proactive thinking and
behavior and the desire and ability to self-start/learn and apply
new technologies
- Experience with Tableau or other reporting and analytics
tools.
- Ability to work in a changing environment, under pressure,
handling multiple projects simultaneously
- Excellent communication skills to work across and up through
the organization, including escalation and mitigation of issues,
risks, and business impacts
- Experience and certified in technologies such as AWS,
Salesforce, and enterprise grade applications
- Solid project management and business analyst skills and
experience
- Experience with supporting field & call center staff
- Salesforce Admin, Advanced Admin, Platform Builder required;
Salesforce Certified Technical Architect a plus.
- Salesforce Health Cloud experience is a plusThriveWhat you can
expect of usAs we work to develop treatments that take care of
others, we also work to care for our teammates' professional and
personal growth and well-being.The annual base salary range for
this opportunity in the U.S. is provided below.156,417.00 USD -
211,958.00 USDIn addition to the base salary, Amgen offers a Total
Rewards Plan comprising health and welfare plans for staff and
eligible dependents, financial plans with opportunities to save
towards retirement or other goals, work/life balance, and career
development opportunities including:
- Comprehensive employee benefits package, including a Retirement
and Savings Plan with generous company contributions, group
medical, dental and vision coverage, life and disability insurance,
and flexible spending accounts.
- A discretionary annual bonus program, or for field sales
representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide
shutdowns
- Flexible work models, including remote work arrangements, where
possibleApply nowfor a career that defies imaginationIn our quest
to serve patients above all else, Amgen is the first to imagine,
and the last to doubt. Join us.careers.amgen.com#GCODTI2023Join Us
If you're seeking a career where you can truly make a difference in
the lives of others, a career where you can work at the absolute
forefront of biotechnology with the top minds in the field, you'll
find it at Amgen. Amgen, a biotechnology pioneer, discovers,
develops and delivers innovative human therapeutics. Our medicines
have helped millions of patients in the fight against cancers,
kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for
people around the world, Amgen fosters an inclusive environment of
diverse, ethical, committed and highly accomplished people who
respect each other but compete intensely to win. Together, we live
the Amgen values as we continue advancing science to serve
patients. Amgen is an Equal Opportunity employer and will consider
all qualified applicants for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability status. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation.
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Keywords: Amgen SA, Thousand Oaks , Senior Manager of Engineering, Salesforce Service Cloud, Engineering , Thousand Oaks, California
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