Senior Manager of Engineering, Salesforce Service Cloud

Company: Amgen Inc. (IR)
Location: Thousand Oaks
Posted on: May 14, 2023

Job Description:

Senior Manager of Engineering, Salesforce Service Cloud page is loaded Senior Manager of Engineering, Salesforce Service Cloud Apply locations US - California - Thousand Oaks time type Full time posted on Posted 30+ Days Ago job requisition id R-160561 Career CategoryInformation SystemsJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of.Senior Manager of Engineering, Salesforce Service Cloud (US Remote)LiveWhat you will doLet's do this. Let's change the world. In this vital role you will be the face of IS and the technology subject matter expert to the ARO teams and will be accountable for technology projects related to all patient hub touch points, and own the long-term technology strategy for the systems that support our patient hub ecosystem

• Ability to think strategically about technology and recommend solutions that align with delivering services to patients and providers
• Technology strategy lead for patient hub/data touch points, including websites, mobile applications, social networks, marketing campaigns, reporting & analytics, and customer relationship management
• Create and maintain a catalog of all access and reimbursement related patient hub data we have across brands (including use cases), our patient data flows, and business process maps
• Drive our Patient Support Program forward as the liaison between IS, brand marketers, Access marketers, and privacy/legal/regulatory to enhance the patient experience with our brands and services
• Support the development of our patient data connections, both real-time and batch, between Amgen's Call Center CRM solution, the Patient Master, the Consent management system, and all patient websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
• Complete our marketing strategies using knowledge of consumer technology trends and social media in a highly regulated industry
• Work with Call center leads to triage and address support tickets
• Create and maintain list of prioritized requirements backlog for all components in the Call Center CRM ecosystem.WinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The Senior professional we seek is a proven leader with these qualifications.Basic Qualifications:Doctorate degree and 2 years of Information Sytems experienceORMaster's degree and 6 years of Information Systems experienceORBachelor's degree and 8 years of Information Systems experienceORAssociate's degree and 10 years of Information Systems experienceORHigh school diploma / GED and 12 years of Information Systems experienceAND2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation ofresourcesPreferred Qualifications:
  • Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
  • Proven experience and ability to develop custom configured, Visualforce and Lightning applications on the platform.
  • Demonstrable knowledge of the capabilities and features of Service Cloud.
  • Demonstrable ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
  • A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
  • Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies
  • Experience with Tableau or other reporting and analytics tools.
  • Ability to work in a changing environment, under pressure, handling multiple projects simultaneously
  • Excellent communication skills to work across and up through the organization, including escalation and mitigation of issues, risks, and business impacts
  • Experience and certified in technologies such as AWS, Salesforce, and enterprise grade applications
  • Solid project management and business analyst skills and experience
  • Experience with supporting field & call center staff
  • Salesforce Admin, Advanced Admin, Platform Builder required; Salesforce Certified Technical Architect a plus.
  • Salesforce Health Cloud experience is a plusThriveWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.The annual base salary range for this opportunity in the U.S. is provided below.In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
    • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
    • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
    • Stock-based long-term incentives
    • Award-winning time-off plans and bi-annual company-wide shutdowns
    • Flexible work models, including remote work arrangements, where possibleApply nowfor a career that defies imaginationIn our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.careers.amgen.com#GCODTI2023.Salary Range156,417.00 USD - 211,958.00 USD About Us Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.For more information, visit www.amgen.com -and follow us on www.twitter.com/amgen

Keywords: Amgen Inc. (IR), Thousand Oaks , Senior Manager of Engineering, Salesforce Service Cloud, Executive , Thousand Oaks, California