Accelerated Retail Store Management Program

Company: Firestone
Location: Thousand Oaks
Posted on: September 12, 2023

Job Description:

Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

RESPONSIBILITIES

• Customer service
  
• Drive store sales & promotions
  
• Build Customer Satisfaction & Loyalty Creating Results for Teammates, Customers and the Company
  
• Understand alternative tire sourcing and competitors
  
• Payroll, budgets and store goals
  
• Responsible for record keeping and relevant financial information
  
• Manage, schedule and assign staff according to their skill level
  
• Attend paid training to stay up-to-date with new developments in the automotive service industry
  
• Follow up with customers to obtain feedback and ensure they are satisfied with received
  
• Other duties as assigned
  
  Preferred Qualifications: 2-year college degree or equivalent QUALIFICATIONS
  
  • High School Diploma or equivalent
    
  • Demonstrated success in retail sales management
    
  • Problem solving as it relates to customer complaints
    
  • Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
    
  • Must be able to assist customers for personal sales as well as complaints to ensure customer retention
    
    and loyalty
    
  • Teammate and customer communication skills
    
  • Negotiation and conflict resolution skills
    
  • Must have a valid automobile driver's license at all times and be able to drive customer and company
    
    vehicles
    
  • Must have completed all current and required Firestone Complete Auto Care education courses &
    
    modules required for this position OUR CREW KNOWS BENEFITS
    
    Health benefits that start on day one of employment, for all of our teammates:
    
    Vision and dental coverage.
    
    
    • Tuition reimbursement programs.
      
    • Paid vacation and holidays.
      
    • Additional stability benefits.
      
      WHY FIRESTONE
      Our Values Give Back To You
      
      • Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
        
      • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
        
      • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
        Associated topics: associate manager, co manager, general manager, major gift officer, manager, manager retail, principal, retail store manager, store supervisor, supervisor

Keywords: Firestone, Thousand Oaks , Accelerated Retail Store Management Program, Executive , Thousand Oaks, California