11-001 - Service Center Manager - SC/ DHQ Business - Simi Valley Service Center
Company: The Salvation Army USA Western Territory
Location: Carson
Posted on: May 6, 2024
Job Description:
DescriptionMission Statement
The Salvation Army, an international movement, is an evangelical
part of the universal Christian church. Its message is based on the
Bible. Its ministry is motivated by the love of God. Its mission is
to preach the gospel of Jesus Christ and to meet human needs in His
name without discrimination.
Position Summary
The Service Center Manager provides leadership and supervision for
the Simi Valley Service Center. This position is responsible for
providing the daily operations of the center and meeting the needs
of the community with casework services, but not limited to food,
emergency assistance, seasonal initiatives, resources and
referrals.
Essential Functions
The Service Center Manager for The Salvation Army is a position of
sacred trust - representing, nurturing, protecting, and advancing
the mission and purpose of The Salvation Army; and serving the
needs of people in our community with dignity and respect. Conduct
on and off the job must sustain a positive impact on The Salvation
Army's religious goals, programs, and public image.
As such, all employees are expected to fulfill the following
responsibilities within the scope of duties they perform:
- To know, explain and exemplify the mission, purpose, and values
of The Salvation Army.
- To understand all dimensions of Salvation Army mission and
purpose toward the outcome of awareness, cohesiveness, and
effective guest services.
- To create a safe, engaging environment for Salvation Army
associates, guests, members, volunteers, partners, and
vendors.
- To develop appropriate relationships and maintain appropriate
relationship boundaries with other Salvation Army associates,
guests, members, volunteers, partners, and vendors.
- To communicate in an appropriate, professional, responsive, and
supportive manner.
- To practice effective interpersonal and electronic
communication essential for mission and purpose.
- To practice interpersonal communication for day-to-day
operational needs.
- To practice direct, thoughtful communication for the resolution
of questions or conflicts.
- To utilize electronic communication - phone, email, texts, etc.
- as official communication to support and confirm interpersonal
communication.
- To maintain appropriate confidentiality. Some agreements,
ideas, processes, or other forms of sensitive information are
revealed to certain individuals who are in positions of
responsibility or are in possession of qualities or skills that
make it necessary for them to know such confidential matters. Such
information must be maintained in confidence.
- To complete annual, advanced training to include, but not
limited to: Protect the Mission, Sexual Harassment, and others as
determined.
- To positively guide and guard all Salvation Army resources -
people, program, property, and finances - toward the fulfillment of
mission and purpose, and within the guidelines established by law,
policy, and procedure.
Specific Duties:
Client Services -
- Conduct thorough intake assessments with clients seeking help
from The Salvation Army, to determine eligibility and best course
of action.
- Provide appropriate assistance to clients as deemed necessary
through intake.
- Demonstrate sensitivity toward all clients, regardless of age,
race, creed, sexual orientation, present living conditions, needs
expressed, or nationality and documentation status.
- Follow all policies and procedures as outlined by The Salvation
Army as well as partner agencies.
- Organize, record, and appropriately distribute gifts-in-kind as
they are available.
- Answer and return telephone calls and written communication
with clients within a timely manner.
- Provide holistic approach to services to not only address
physical and emotional need, but also provide a safe space for
spiritual care per clients' request.
- Refer clients to other services provided by The Salvation Army,
such as the Adult Rehabilitation Centers and Corps (church)
programs.
- Refer clients to other agencies, making specific arrangements
where practical. Maintain and update community resources regularly
and ensure information is displayed and distributed in an effective
manner.
- Uphold client confidentiality in accordance with The Salvation
Army standards and HIPPA regulations.
- After applicable training, utilize "Pathways of Hope" case
management initiative to qualifying clients.
Administrative -
- Monitor and maintain client records in keeping with Salvation
Army and HIPPA standards, including computer and written
files.
- Attend Salvation Army meetings/trainings/conferences and
participate in inter-agency provider meetings as directed or
appointed by supervisor.
- Represent The Salvation Army in community meetings and events.
Build partnerships, collaborations and networks with other local
agency providers to enhance services.
- Manage government sponsored social services programs and grants
(i.e., USDA, FEMA)
- Prepare timely statistical reports and maintain accurate
documentation/data records for The Salvation Army and cooperative
agencies, in keeping with any agreements made. Examples: Emergency
Food and Shelter Program (EFSP), Food Bank
- Recruit, train and supervise volunteers, adhering to TSA's
volunteer policies and procedures.
- Cooperate with other Salvation Army employees and Advisory
Board/Council committees in formulating plans for future services
needed in the service area.
- Organize and maintain food pantry, storage, and service areas
for the efficient delivery of services by staff and
volunteers.
- Maintain all functions of property upkeep and any assigned
company vehicles.
- Assist with the preparation of and assume responsibility for
implementation and control of the social services budget.
- Plan and execute fundraising opportunities and maintain
necessary documents and files pertaining to grants, donations and
GIK contributions (i.e., Red Kettle Campaign).
- Pickup donations as needed.
- Follow mandated reporting procedures, as required by local law
enforcement and/or protective agencies as well as the Salvation
Army's internal reporting processes.
- Adhere to The Salvation Army's National Social Services
Standards.
Seasonal Effort -
- Conduct client intakes for seasonal assistance, such as
Back-to-School, Thanksgiving and Christmas assistance (Angel Tree
and Christmas Distribution).
- Secure and account for gift-in-kinds as needed or directed by
supervisor.
- Organize and execute the distribution of seasonal
items.
- Plan and execute the Christmas Red Kettle Campaign for the Simi
Valley Service Center.
- Perform other assignments/duties as directed.
Miscellaneous -
- Dress Code: Office attire is prescribed in the Employee
Handbook
- Hours: The normal workweek will be determined based upon
activities and needed hours in order to adequately fulfill the
position. In addition, the office must be open in keeping with the
current 211 listings, and the hours worked may include community
meetings.
- Communication: To enhance communication, a regular supervisory
meeting will occur. This will be a time to set goals, discuss
programs, evaluate progress, and other items deemed
necessary.
- Evaluation: Employees will be evaluated following the
probationary period; job change and then annually.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel, and twist on an
intermittent or sometimes continuous basis. Ability to grasp, push,
pull objects such as files, file cabinet drawers, and reach
overhead. Ability to operate computer, fax and telephone. Ability
to lift up to 40 lbs.
Minimum Qualifications
- By virtue of its direct contact with, and representation to
people who engage in Salvation Army programs, people who
demonstrate an understanding of The Salvation Army's Christian
mission are required for this position.
- At least 1-2 years of experience in a related field. Have
working knowledge of community resources and population
served.
- Ability to engage and diffuse crisis situations.
- Must have data management and reporting skills.
- Must be able to read, write and communicate in
English.
- Meet all health and safety regulations as defined by the Health
Department as well as The Salvation Army.
- Must be in good physical health and mental health, capable of
meeting the demand of the position.
- Working knowledge of Microsoft Office (Outlook, PowerPoint,
Excel).
Skills, Knowledge & Abilities
- Driving Test and clean MVR check.
- If working in a program with children, a criminal background
check is required with certification for Protect the Mission
policies and procedures.
- Able to function in a fast-paced, frequently changing
environment.
- Must possess good oral and written communication
skills.
- Must possess good interpersonal and time management
skills.
- Ability to build and maintain effective and professional
working relationships with leadership, coworkers, clients and
community.
- Ability to analyze problems and reach acceptable and workable
solutions.
- Food Handler's Certification within 90 days of hire.
- Bilingual/bi-literate preferred.
Qualifications
ExperienceMinimum Knowledge And Experience In Community Resources
And Population Served. (required)1 - 2 years: Minimum Experience In
A Related Field. (required)
Licenses & CertificationsMotor Vehicle Check (required)Driver's
License (required)Food Handler's Card (required)
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: The Salvation Army USA Western Territory, Thousand Oaks , 11-001 - Service Center Manager - SC/ DHQ Business - Simi Valley Service Center, Executive , Carson, California
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