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Remote HR Specialist / Case Manager

Company: Aerotek
Location: thousand oaks
Posted on: May 3, 2021

Job Description:

A leading eCommerce company in Seattle is looking for a remote HR Specialist to assist in processing LOA/FMLA/ADA cases

Job Description:

The Case Manager provides case management for all types of leave of absence and disability life events. The Case Manager is highly skilled in answering questions, understanding the employees situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Responsibilities:

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

Serve as a point of contact for assigned employees (150 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon

Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate

Critically assess and adjust the case management plan to an employees changing needs

Address and respond to sensitive situations

Troubleshoot issues and seek to remove barriers before, during, or after a leave event

Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

Identify and solve problems that may arise, sometimes with limited information

Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

Communicate regular updates to employees and stakeholders both verbally and in writing

Ensure compliance with standard work, federal/state regulations, and company policy

Maintain system records to ensure accurate and timely information/documentation

Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

Required Skills:

  • Bachelors degree OR 5 + years of professional/military experience

  • 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation.

  • 1+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager

  • Experience in MS Word, Excel, Access, Outlook and PowerPoint

Preferred Skills:

  • 2+ years of related experience in a leave of absence and/or disability claim management role

  • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA

  • Experience working multiple projects or cases independently in environment with changing priorities

  • Experience working with confidential information

  • SPHR, PHR, or CPDM certifications, or equivalent

  • Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states

  • Experience with global service and employee delivery

  • Strong problem solving, time management and priority setting skills

  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Thousand Oaks , Remote HR Specialist / Case Manager, Other , thousand oaks, California

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