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Service Advisor- Lexus

Company: Silver Star Auto Group - Lexus
Location: Thousand Oaks
Posted on: May 31, 2021

Job Description:

At Anderson Autos, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business to provide total customer satisfaction. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

* Medical, Dental & Vision Insurance * 401K Plan + Match * Vacation and sick paid time off * Short/Long Term Disability * Growth opportunities * Paid Training * Employee vehicle purchase plans * Discounts on products and services Responsibilities

* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. * Ensure the daily inventory of technicians' time is consistently sold to service customers. * Distribute work between technicians efficiently. * Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain Customer Happiness scores at or above company standards. * Assist in diagnosing vehicle problems; order parts and tools as necessary. * Oversee administration of warranty claims as well as training and supervising of service department. * Set schedules and assigns tasks to service department employees. * Reinforces company policies and adheres to company standards. * Encourages compliance with applicable laws and regulations. * Maintain good working relationship with factory(s) and foster positive employee relations. * Collaborate with upper management to make service department hiring and discipline decisions. Qualifications

* Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision Requirements

* Must have a high school diploma or equivalency * Valid Driver's License and Clean Driving Record * Driving positions require that employees be insurable under the Company’s auto insurance policy, which is available only to employees 19 or more years of age. If hired for a driving position, applicants will be required to confirm that they are at least 19 years of age. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Silver Star Auto Group - Lexus, Thousand Oaks , Service Advisor- Lexus, Other , Thousand Oaks, California

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