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Ecommerce Salesperson- Lexus

Company: Silver Star Auto Group - Lexus
Location: Thousand Oaks
Posted on: May 31, 2021

Job Description:

eCommerce Salesperson

At Anderson Autos, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business to provide total customer satisfaction. As an eCommerce Salesperson you will be responsible for keeping the website updated with the dealership’s existing inventory and current prices. Managing customer leads, and responding to all inquiries in a quick and timely manner. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

* Medical, Dental & Vision Insurance * 401K Plan + Match * Paid Vacation * Short/Long Term Disability * Growth opportunities * Paid Training * Discounts on products and service Responsibilities

* Day-to-day management of eCommerce site and eCommerce Platform. * Respond promptly to individually assigned e-commerce sales leads using multiple forms of communication within the sales CRM platform. * Drives online traffic into the dealership, making appointments for customers, and continuously follow up throughout the buying process to provide a first-class virtual automotive buying experience for our clients. * Proficiently utilize and leverage the DMS, CRM & Equity mining platforms to engage with customers, efficiently and effectively throughout the buying process. * Ensure that all transactional data is properly documented and reported within the respective CRM and DMS platforms. * Understands the needs of a diverse client base and the ability to adapt their approach accordingly on a web-based platform. * Maintain a consistent understanding of Manufacturer and dealer defined monthly sales programs & offers. * Effectively communicate applicable sales program opportunities and benefits to customers while preserving and maximizing dealership profitability. * Professionally communicate with clients utilizing phone, e-mail, text and social media. * Conducts vehicle test drives while providing excellent product knowledge for customers questions. * Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer. * Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services. * Helps customers with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies. * Helps facilitate remote or onsite delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements. * Learns to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties service and finance. * Maintain personal Customer Satisfaction levels above minimum established levels. * Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction. * Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions. * Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors. * Follow all company policies and procedures, with a major focus on fraud prevention and potential loss through Identity Validation Qualifications

* Excellent web-based knowledge of Auto Sales * Organized and friendly personality * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision Requirements

* Must have at least 1-year experience of eCommerce Auto Sales. * Must have a high school diploma or equivalency, a bachelor's degree is preferred. * Excellent written and oral communication skills. * Self Sufficient. Able to perform daily tasks and processes without need for constant supervision. * Valid Driver's License and Clean Driving Record * Valid Vehicle Salesperson License - Modify for position * Driving positions require that employees be insurable under the Company’s auto insurance policy, which is available only to employees 19 or more years of age. If hired for a driving position, applicants will be required to confirm that they are at least 19 years of age. Job Type: Full-time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Keywords: Silver Star Auto Group - Lexus, Thousand Oaks , Ecommerce Salesperson- Lexus, Other , Thousand Oaks, California

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