Sales Liaison - Remote - West Coast
Req ID #: 102131
Northridge, CA, US, 91325Bothell, WA, US, 98021San Diego, CA,
US, 92121South San Francisco, CA, US, 94080Reno, NV, US, 89511S.
San Francisco, CA, US, 94080Irvine, CA, US, 92612San Diego, CA, US,
92121South San Francisco, CA, US, 94080Las Vegas, NV, US,
89115Thousand Oaks, CA, US, 91320San Diego, CA, US, 92121S. San
Francisco, CA, US, 94080San Diego, CA, US, 92121San Diego, CA, US,
92121S. San Francisco, CA, US, 94080South San Francisco, CA, US,
94080San Diego, CA, US, 92130S. San Francisco, CA, US, 94080San
Diego, CA, US, 92121South San Francisco, CA, US, 94080
For over 40 years, HemaCare, a Charles River company, has worked
to making a positive impact on the world by providing the highest
quality cellular material and services to biotech andpharmaceutical
companies and research organizations that are performing innovative
research and developing novel cell-based therapies.
We recognize that our success depends on the vision and passion
of our employees; that is why we are devoted to making HemaCare a
rewarding and valuable place to work. We believe in making a
difference, and at HemaCare, you will make a difference every
This position is the primary contact for Business Development
Executives to initiate and complete administrative tasks associated
with their territory.
Responsibilities: Prepares and manages customer quotes as
requested by Business Development Executives. Creates and submits
orders through Great Plain (ERP) & internal MBS ordering system.
Coordinate the entire sales process for assigned accounts.
Coordinate with Operations team to ensure the product is available
to complete order. Follows up on orders and serve as a liaison
between the Sales and Operations teams. Manage customer database,
product order forms, and purchase orders for assigned accounts.
Follow up with customers on outstanding product order forms or
purchase orders. Process new leads as they come in from website and
Salesforce. Serve as a backup to Customer Service in managing
Bioresearch hotline by triaging customer & US distributor calls &
assigning to the appropriate person for quickest response. Triage
and handle customer requests or issues for your assigned accounts.
Run donor and inventory reports to help identify products or donors
for a specific customer request. May attend and support sales team
during local vendor shows and potentially larger regional trade
shows. Demonstrate excellent telephone relationship-building skills
by making good opening statements, connecting with the customer,
asking opened and high gain questions to determine needs, and
provide solutions for customer concerns/questions. Make outbound
telephone calls to customer organizations at all levels and
functional areas where purchasing decisions are made as needed for
sales support activities. Mentor and train Customer Service
representatives as needed.
High school diploma or comparable education, required.
Bachelor's degree in Biological Sciences preferred. Minimum 2
years' experience supporting Sales team activities. Experience
utilizing Salesforce or other CRM products.
Proficient use of Microsoft Office products including Word,
Excel, Outlook, and PowerPoint. Excellent communication skills.
Ability to work in a fast paced environment and multitask. Ability
to quickly learn new software programs as needed.
HemaCare, a Charles River company, is a global leader and
trusted brand in the customization of human-derived biological
products and services for biomedical research, drug discovery, and
cell and gene therapy development. HemaCare's vertically integrated
solutions support preclinical research, clinical studies from
phases 1 to 3, and commercialization with high-quality RUO and
GMP-compliant starting material and apheresis collections.
In January 2020, HemaCare was acquired by Charles River
Laboratories, an early-stage contract research organization (CRO).
Combined with Charles River's integrated, early-stage portfolio of
discovery, safety assessment, and manufacturing support services,
the acquisition creates a unique, comprehensive solution for
researchers and cell therapy developers and manufacturers worldwide
to help accelerate their critical programs from basic research and
proof-of-concept to regulatory approval and commercialization.
Utilizing this broad portfolio of products and services enables our
clients to create a more flexible drug development model, which
reduces their costs and enhances their productivity and
effectiveness to increase speed to market. We work closely with our
clients throughout the clinical process to maximize success and
drive positive clinical outcomes.
Together, with over 17,000 employees within 80 facilities in 23
countries around the globe, we are strategically positioned to
coordinate worldwide resources and apply multidisciplinary
perspectives in resolving our client's unique challenges. Our
client base includes global pharmaceutical and biotechnology
companies, government agencies, and hospitals and academic
institutions around the world.
At HemaCare, we are passionate about our role in improving the
quality of people's lives. We have proudly supported the
development of 100% of the current commercially available
FDA-approved immunocellular therapies. Our mission is to provide a
best-in-class portfolio of high quality, customizable human
cellular material and services to support drug discovery,
scientific research, and cell therapy. This resonates from our
employees and impacts our customers because we know that every day
is an opportunity to advance discoveries and make a difference in
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer -
If you are interested in applying to Charles River Laboratories
and need special assistance or an accommodation due to a disability
to complete any forms or to otherwise participate in the resume
submission process, please contact a member of our Human Resources
team by sending an e-mail message to crrecruitment_US@crl.com. This
contact is for accommodation requests for individuals with
disabilities only and cannot be used to inquire about the status of
For more information, please visit www.criver.com and