CRC Specialist
Company: Giant Bicycles
Location: Thousand Oaks
Posted on: June 1, 2021
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Job Description:
The E-Commerce Customer Service Representative is responsible
for all aspects of the sales and customer service of Giants WebLink
(e-commerce) online sales portal. Responsibilities include
processing orders, returns, and payment refunds. In addition, the
E-Commerce Customer Service Rep will be an active Live Chat agent
and manage all e-commerce related consumer inquiries. Additional
responsibilities include assisting with the e-commerce sales
functions, various administrative duties, and providing feedback on
POS process improvements. Assist the Consumer Support Specialist to
provide excellent consumer experiences through our online community
channels. Essential Duties and Responsibilities: Responsible for
the processing e-commerce sales Assist consumers with returns,
refunds, and other order related inquiries Manage consumer accounts
to ensure proper credits have been applied Process consumer
replacement orders for quality assurance issues Establish best
practices to reduce incidences of fraud. Assist retailers with
online order inquiries Assist with managing Customer Data Platform
Engaged as a Live Chat Agent 40-60% of work hours Assist consumers
with product inquiries via phone, chat, and email Respond to
product reviews Establish best practices to reduce incidences of
fraud. Qualifications: B.A./B.S. or equivalent work experience 3+
years of direct selling experience (inside and outside sales
preferred). High level of organizational skills, integrity, honesty
and strong work ethic. Customer Service experience Excellent
computer skills in MS Windows-based applications. Be results
oriented always in everything you do all of our actions should
support an immediate and profitable result. Must be able to handle
at once multiple projects successfully. High level of
self-motivation, self-discipline, and dedication to the job. Can
work independently. Good innovative and cost-effective (efficient)
problem-solving skills. Good written and oral communication skills.
Flexible and willing to adapt and accept change. Please submit
resume and intro letter through
Keywords: Giant Bicycles, Thousand Oaks , CRC Specialist, Other , Thousand Oaks, California
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