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Front of House Staff / Servers, Hosts, Bussers

Company: We Waffle LLC
Location: Thousand Oaks
Posted on: June 9, 2021

Job Description:

Job Description

The Waffle Experience Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, front of house staff are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and previous experience working in a bustling, fast-paced restaurant setting. The following are a list of responsibilities, qualifications and proficiencies that are updated as necessary.

Responsibilities for Hosts / Bussers / Servers (all are usually cross-trained)

Prepare room for dining by making sure all condiments and setting as required are in place.

Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the specials; answering food preparation questions

Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Transmit orders to kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Keep kitchen staff informed by noting timing of meal progression

Serve orders by picking up and delivering patrons' choices from kitchen; deliver accompaniments and condiments as needed

Respond to additional patron requirements by inquiring of needs; observing dining process

Maintain table setting by removing courses as completed; replenishing utensils; refilling beverage glasses; being alert to patron spills or other special needs

Conclude dining experience with sincere thanks; inviting patrons to return

Obtain revenues by totaling charges; issuing bill; accepting payment; returning change or credit card and signature slip to patrons

Contribute to team effort by accomplishing related results as needed

Provide welcoming phone greeting and following Guest ordering procedures

Convey menu information over the phone to Guests and give accurate estimate of delivery time

Perform basic cleaning tasks as needed or directed by supervisor

Fill in for absent staff as needed

Assist with special events as needed

Adhere to grooming and appearance standards consistently

Promptly address customer service issues and refer customers to management when necessary


Previous serving experience required

Excellent oral communication skills required

Positive interpersonal skills required

Must speak English fluently and be able to write in basic English

Serv-Safe Certification required

Good telephone speaking and listening ability

Server top skills & proficiencies:

Knowledge of Food Service Regulations


Verbal and Written Communication


Basic Math

Customer Service

Resolve Conflict



Energy Level

Selling to Customers Needs



Client Relationships

Company Description

The Waffle Experience has various positions available at our Thousand Oaks, CA location.

The Waffle Experience is a fast-paced Farm-to-Fork scratch kitchen. Our waffles are a yeast based dough rather than a batter. We braise our own pork belly, cure our own Canadian bacon and smoke our own salmon. We excel on our savory palate. We are a full service restaurant providing a unique culinary experience for our guests in an open kitchen atmosphere. Restaurant hours 8am-3pm

Keywords: We Waffle LLC, Thousand Oaks , Front of House Staff / Servers, Hosts, Bussers, Other , Thousand Oaks, California

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