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SM - Supervisor - - Thousand Oaks - 91362

Company: cheesecasefactory
Location: Thousand Oaks
Posted on: January 6, 2022

Job Description:


Position Summary:
The shift supervisor is a non-exempt support management role. This important leader oversees the operation of our kitchen and front of the house while modeling the culture of our restaurant. You oversee the development of every staff member on your shift and complete administrative tasks associated with the daily business. You must be dedicated to protecting the guest experience by ensuring exceptional food quality and hospitality for our guests.


Key Duties and Responsibilities:
Operational Excellence:
Uses opening, mid and closing checklists at each shift. Follows shift plan and conducts alignments and pre-shift meetings with staff
Makes adjustments to staffing levels as needed to achieve labor goals
Conducts daily line checks for food quality freshness and standards at the beginning of each shift
Manages food and beverage quality, recipe adherence, proper plate presentation and beverage garnishes, correcting any food or beverage problems before they reach the guest
Receive all restaurant deliveries, following proper receiving guidelines
Proper cash handling

Responsible for the ongoing training and professional development of all management trainees and staff members, through one on one development, coaching, quizzing and certifications
Accurately maintains all staff files with appropriate quizzes, certifications, documentation and all necessary legal documents
Reinforces daily restaurant standards, vision, menu knowledge, style and sequence of service
Creates and manages incentive and motivational programs
Effectively builds trust with staff members and fellow management by providing clear and honest communication and feedback. Demonstrates and extends same "caring for the needs of the guests" attitude with staff
Evaluates the quality, care and morale of the staff and strives to improve these areas through solid communication with fair and caring schedules and work group leadership

Guest Relations / Service:
Sets the standard for company service expectations by demonstrating and teaching exceptional service interaction during every guest encounter or coaching opportunity
Validates every aspect of the guests' experience from start to finish
Personally intervenes to correct service issues and positively coaches and counsels staff to achieve the highest quality of hospitality service in all areas of the restaurant
Ensures a smooth, continuous flow of food through compliance with designated production time standards
Complies with all Company Sanitation procedures and continually implements proper Food Handling Techniques as established by our policies and procedures

Quality Profit:
Achieves and maintains an exceptionally clean and sanitary environment throughout the restaurant
Demonstrates and promotes safety awareness; handles staff and guest injuries per Company standards. Ensures restaurant cleanliness and ambience (lighting, music, temperature, table maintenance) is to standards
Participates in inventories, ensures accurate counts and participates in analysis specific to their cost center
Ensures that profit targets are achieved through perfect execution


At least 1 year of experience in a casual/ fast casual restaurant (Experience working in a fast casual restaurant a plus)
Solid track record of success in previous assignments demonstrating upward career tracking
Must possess strong leadership skills
Must be dependable, reliable and motivated

Working Conditions:
Able to work ten hour-plus shifts, and stand, sit or walk for extended periods of time
Able to grasp, lift and/or carry up to 50 lbs. as needed
Able to withstand changes in temperature, occasional smoke, steam and heat

About the Company

Recognized as one of the FORTUNE "100 Best Companies to Work For -", The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. Internationally, twenty-oneThe Cheesecake Factory - restaurants operate under licensing agreements. Continuing on our path to becoming a Global Iconic Brand, we employ more than 39,000 staff members, 320 of whom work at the corporate support center in Calabasas Hills, CA.

#SoCheesecake #LifeAtCheesecake

The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.

Keywords: cheesecasefactory, Thousand Oaks , SM - Supervisor - - Thousand Oaks - 91362, Other , Thousand Oaks, California

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