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CSR Lead

Company: VCA Antech, Inc.
Location: Thousand Oaks
Posted on: January 15, 2022

Job Description:

Job Description: Client Service Representative Lead We are seeking an experienced Client Service Representative Lead to join our team. At VCA-The Barkley Pet Hotel & Day Spa, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in leading our mission to our clients and their pets. Why We Need You As the face of The Barkley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which The Barkley operates and the CSR Lead is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding pets to their suites. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including activities Answering questions regarding products and services, including educating clients on daycamps, grooming, and boarding. Managing client profiles, reports, and notes. Hotel maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. Lead shift activities and ensures timely completion Double check check-in paperwork for accuracy for all arrivals ensures that client concerns are directed to the correct lead/supervisor/manager for follow-up Assist CSR team with kennelsoft system questions and payment processing via cybersource Assist CSR team with boarding, grooming, and daycamp questions

Keywords: VCA Antech, Inc., Thousand Oaks , CSR Lead, Other , Thousand Oaks, California

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