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Customer Care Representative

Company: Lennar Homes
Location: Thousand Oaks
Posted on: September 14, 2022

Job Description:

Overview Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. Responsibilities

  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise trade partner repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.
  • Work with Customer Service Manager on special projects as needed.
  • Participate and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned. Qualifications
    • One (1) years of residential customer care or related experience preferred
    • High school diploma or GED preferred, but will accept equivalent work experience
    • Valid driver's license
    • Excellent communication skills, verbal and written
    • Basic skills in Microsoft Office
    • Strong organizational and interpersonal skills
    • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
    • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
    • Maintain regular attendance and punctuality relative to daily work schedule is required
    • Follow directions from a supervisor
    • Understand and follow work rules and procedures
    • Accept constructive feedback
    • Team player PHYSICAL REQUIREMENTS: Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. - Finger dexterity may be required to operate a computer keyboard and calculator. #cb Type Regular Full-Time

Keywords: Lennar Homes, Thousand Oaks , Customer Care Representative, Other , Thousand Oaks, California

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